Below are frequently asked questions (FAQs) related to our products and services:
Q: How do I burn a wooden wick?
A: Burning a wooden wick is like burning a cotton wick. Light the tip top of the wick from one edge to the other. If your wick does not stay lit on the first attempt, re-try and stably aim the flame at the top edge of the wick then slowly move the lighter/flame to the opposite end of the wick.
Q: What can I do with the remaining wax left at the bottom of my candle?
A: Try sitting the candle jar in a little bit of hot water and/or running hot water over the bottom of the jar to loosen the wax from the vessel. Then pop the remaining wax out of the jar and cut it into cubes (similar to wax melt cubes), and burn them in your wax burner or melter. Be sure to remove the wick and wick holders from the wax.
Q: What should I do with the vessel after the life of my candle?
A: After removing the wicks and wax from the vessel, you can use it for a holder (e.g., pens and pencils), a DIY craft project or recycle it.
Q: Why would I buy wax melts, instead of a candle?
A: Wax melts are a good alternative to candles. They are a flameless method to achieve the same scent. While all affects of the candle may not me achieved, they can be seen as more kid-friendly methods to keep your space smelling good.
Q: Are all of your candles and wax melts "Natural"?
A: We use all natural soy (plant based) wax. Our wax is 100% natural - for both the traditional and massage candles. We also use fragrance oils which go through vigorous professional testing while those are not natural, we do not use any additive or additional ingredients such as dye, scent boosters or paraffin.
Q: I have a nut or soy allergy, can I still use your candles and wax melts?
A: We recommend you use your best judgement. While none of our products are edible, we have been told use depends on how mild or extreme your allergy is. If you have a nut or soy allergy it is not recommended to use our massage candles. The same guidance applies for those with allergies or sensitivity to fragrances and scents. Use our products with your personal judgement at will.
Q: The top and/or side of my candle (wax melts) looks frosty and/or rustic. Is there something wrong?
A: Nope, this is normal. Candles typically frost based on the rate the wax cools/hardens. Frosting does not impact the use of safety of the candle. The same applies to the rustic or spongy look that may appear after the candles are burned.
Q: Why does my candle have a spongy or rough look on the top?
A: As stated above, this does not indicate a faulty or bad product. In fact, this is a normal characteristic for 100% natural soy waxes. Just think of it as a sure fire way to prove we are using the best quality natural soy wax and do not include harmful additives. The wax may not be smooth after burning of the wax/candle cools unevenly. Either way, this is not a problem, doesn’t impact the burn or scent, and is natural for most candles.
Q: Why do I see sink holes after I burn my candle?
A: Sink holes or tunneling may appear if the candle does not reach a full melting pool (to the entire diameter of the vessel) on first burn. Similar to other visual differences, sink holes do not mean the product is faulty. Most times, if the candle is melted to read a full melting pool on the next burn, it will no longer appear.
Q: Do you make and sell custom candles?
A: Currently, we do not make or sell custom candles However, we may expand to do so in the future, we’d love your feedback and ideas. Please reach out via social media and/or via email at firstname.lastname@example.org.
Q: Do you sell Rare Radiance products at events?
A: Yes! We love events. Please email us the details of your inquiry to email@example.com.
Q: Do you all speak at conferences and events?
A: Yes, Yes and Yes! We love partnering with conferences and event that align with or resemble our purpose and mission. We recommend reading our About page to learn more about Rare Radiance and our “why”. If you’d like to partner with us, please send a detailed email inquiry to firstname.lastname@example.org.
Q: How long should my candle burn? Will Rare Radiance last as long as my BBW candle?
A: Soy candles last long. Soy wax has a lower melting point than paraffin wax. Meaning, soy candles will burn slower or longer than paraffin candles. See each product description for details regarding the estimated burn times for Rare Radiance candles and wax melts. Additionally, refer to our Candle Care page for additional burn and care recommendations.
Q: Why is my wick mushrooming (folding or popcorn-ing)?
A: You may need to trim your wick a little. See our Candle Care page and our Candle Care Tools for details on how to do so. However, slight mushrooming is normal during the first burn. If the wick is largely mushrooming, we recommend quickly and safely extinguishing the candle then immediately relighting it.
Q: Why can't I select my shipping method before entering my PayPal information?
A: If checking out by using PayPal Express, you must first enter payment information and billing address. After this step, you will be available shipping methods.
Q: I suffer from allergies (e.g., nuts) and/or asthma, can I still use Rare Radiance candles and wax melts?
A: Even though scented candles don't release allergens, the chemicals released by these fragrant candles can serve as irritants to those who suffer from asthma or pollen allergies, and can trigger similar symptoms such as watery eyes and sneezing.
Q: How are candles (and wax melts) associated with wellness?
A: Candles are an agent for wellness. A candle and scent can help to alter and/or set a mood with the aura and aroma. Specifically, soy-based candles offer soft, natural lighting with none of the dangers associated with burning materials such as paraffin wax. Soy candles have a cleaner burn.
Q: Do you provide refunds or exchanges.
A: No, not unless for some reason there was an issue with payment. However, we will gladly send you new replacement products if deemed necessary. Due to our core value of ensuring a quality product, we do not receive or process exchanges.